Ethics and Data Protection
At Novaji Introserve Limited, trust, integrity, and accountability form the foundation of everything we do.
As a financial technology (FinTech) company with access to sensitive banking and customer data, we recognize the immense responsibility that comes with handling financial information.
We are fully committed to protecting data privacy, ensuring transparency, and maintaining the highest ethical standards in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.
1. Ethical Standards
Our ethical principles guide how we build technology, manage partnerships, and interact with customers. We ensure that:
- All data is accessed and processed only for legitimate, consent-based business purposes.
- We act with honesty, fairness, and transparency in all our engagements with customers, partners, and regulators.
- Our staff are bound by strict confidentiality and ethical conduct policies when handling financial data.
- We proactively identify and mitigate risks associated with data misuse, discrimination, or bias in our algorithms and decision-making processes.
We hold ourselves accountable to not just meet, but exceed industry standards of integrity and compliance.
2. Data Privacy and NDPR Compliance
We strictly adhere to the Nigeria Data Protection Regulation (NDPR), issued by the Nigeria Data Protection Commission (NDPC).
Our NDPR compliance framework ensures:
- Lawful and Fair Processing: Customer and bank data are processed only with explicit authorization and in alignment with contractual and regulatory obligations.
- Purpose Limitation: Data collected through integrations or APIs is used solely for the services we provide — never for unrelated or unauthorized purposes.
- Data Minimization: We collect and retain only the minimum data necessary to deliver secure and effective financial services.
- Accuracy and Accountability: All customer data is verified, stored accurately, and handled with transparency.
- Security and Confidentiality: We employ bank-grade encryption, multi-layered access controls, and real-time monitoring to safeguard sensitive data from unauthorized access or disclosure
3. Secure Data Handling
All connections to banking systems, APIs, and third-party platforms are managed under secure, audited, and encrypted communication channels.
Our data infrastructure complies with best practices in information security, including:
- End-to-end encryption of data in transit and at rest.
- Two-factor and role-based access for all internal systems.
- Regular security audits, penetration testing, and NDPR compliance reviews.
- Incident response protocols that ensure immediate containment and reporting in the rare event of a data breach.
4. Transparency and Data Subject Rights
We believe in full transparency regarding how customer information is handled.
Under the NDPR, every individual whose data we process has the right to:
- Request access to their personal data.
- Request correction or deletion of inaccurate information.
- Withdraw consent for data processing at any time.
- Lodge complaints regarding data handling practices.
All such requests can be directed to our Data Protection Officer (DPO) via dataprotection@novajii.com , and will be addressed promptly in accordance with NDPR guidelines.
5. Responsible Use of Financial Data
We do not sell, share, or use customer financial data for marketing or profiling purposes without explicit consent.
All integrations with banks and financial institutions are governed by strict data-sharing agreements, ensuring that:
- Data ownership remains with the originating institution or customer.
- Processing is done only for clearly defined financial services.
- Ethical review and compliance checks are performed regularly on our systems and partners.
6. Our Commitment
At Novaji Introserve Limited, our commitment to data ethics and protection goes beyond compliance — it’s central to our mission to build secure, transparent, and trustworthy financial solutions.
We continuously invest in people, processes, and technologies that uphold data integrity and protect the privacy of every bank customer whose information we handle.
For inquiries related to data protection or compliance, please contact our Data Protection Officer (DPO) at:
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